ordering shoes online
Ordering shoes online from Wolky couldn’t be easier. Simply follow the steps explained below. All you need to do is choose your shoes, enter your details and pay. If you have any problems, just get in touch – we’re happy to help.
Choose your shoes
- When you find an item in our web store that you would like to order, first select your size and color.
- Add the item to your shopping cart and then choose whether you want to continue shopping or go to the checkout.
- Once you have finished shopping, click on the shopping cart icon in the top right corner of your screen.
- Review your shopping cart and then click on ‘Pay’.
Your details
- You will now be asked if you are already a Wolky customer. If you have purchased items from Wolky before, enter your login details. Your information will then be filled in automatically, making ordering quicker and easier. If you haven’t shopped with us before, you can choose to create an account or check out as a guest. If you check out as a guest, you will not be able to access other information such as the current status of your order or a summary of your orders on wolky.com.
- Fill in the details required to place your order. All fields marked with an * are required fields. You can also indicate here whether you want to receive our monthly newsletter and stay up to date with the latest news at Wolky.
Delivery
Choose your preferred delivery option here. You can also add a note for the delivery driver, such as whether your package can be left with a neighbour if you aren’t at home when it arrives.
Payment
- Now it’s time to pay for your order. You can pay Creditcard or Paypal. Select your preferred payment method and follow the payment process.
- Once your payment has been approved, you will receive an e-mail from us confirming your order.
- When your order is packed and ready for dispatch, we will send you a track and trace code. You can use this code to keep track of the delivery status of your order, so you’ll know exactly when and where your order will be delivered.
frequently asked questions about ordering
Ordering shoes on our website is very easy: simply follow the steps below.
- When you find an item in our web store that you would like to order, first select your size and colour. Add the item to your shopping cart and then choose whether you want to continue shopping or go to the checkout.
- Once you have finished shopping, click on the shopping cart icon in the top right corner of your screen. Review your shopping cart and then click on ‘Pay’. You will now be asked if you are a Wolky customer.
- If you have purchased items from Wolky before, enter your login details. Your information will then be filled in automatically, making ordering quicker and easier. If you haven’t shopped with us before, you can choose to create an account or check out as a guest.
- Fill in the details required to place your order. The payment screen will open. Select your preferred method of payment and follow the steps to pay and complete your order.
- You will then receive an e-mail from us confirming your order.
Our customer service department will be happy to help you place your order in another way. You can also order items by e-mail or phone. To enable us to help you quickly, we will need the following information: the item(s) you want to order, your name, address, telephone number and date of birth. Check out all the ways to contact our customer service department here.
After the payment has been processed and the order is placed, you will receive an order confirmation via email within a few minutes. Please note that this email may end up in your spam folder, so be sure to check there as well!
Unfortunately, it is not possible to add an item once your order has been paid for and placed. Want to order something else? Please place a new order, and we’ll process it as quickly as possible!
How to contact us
Treat
These shoes are of excellent quality! And do you want to keep them that way? Then we recommend that you use the following products.